For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy First and Self Care

Pharmacy First enables community pharmacists to supply prescription-only medicines to treat seven common health conditions without the need to visit a GP.


Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Book a GP Appointment

There are always appointments available for the same day if you wish to be seen urgently, although these may not necessarily be with your preferred doctor. 

Many health issues can be resolved over the phone or by video link and it is important that we have your up to date phone number.

If you feel that your problem is urgent and you need to be seen the same day, please advise the receptionist who will initially get the doctor to phone you back.

Whilst we encourage continuity, patients may consult any member of the team.

Upon arriving, please check in that you have arrived at the check in screen at the entrance.

Patients should only attend the hospitals A&E department if they feel that their problem is an emergency requiring emergency hospital treatment.

Ways to book

Other Appointments

Nursing Services
The practice nurse provides a wide range of services during surgery opening hours. Please make an appointment with the receptionist. When booking your appointment with the nurse it is helpful if you can state your reason for seeing her so that we can book the appropriate amount of time.

Practice Pharmacists
We have 2 practice based pharmacists who are experts in all medicines related issues. In addition they see patients face to face to help manage a health issues such as Hypetension, pre-diabetes and Diabetes and Asthma/COPD.

Health Care Assistants
Our Health care assistants help with Phlebotomy services, ECGs NHS and other Health checks

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Home visits will only be made in exceptional circumstances. Please remember that the diagnostic equipment and treatment facilities that we have at the surgery will allow your health problem to be more effectively diagnosed and  treated in the surgery setting .If you feel that you are too ill to come to the surgery, a home visit can be arranged after a discussion with the doctor who will decide with you  whether it is in your best interests to see and examine you at home or at the surgery.

Please note that home visits are for the genuinely housebound and when your medical condition warrants it and not because there is a lack of transportation to the surgery or for social convenience.  

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 0208 897 8288.
  2. Using our online appointments system
  3. Cancel through the NHS App

Cancelling unwanted consultations allows us to offer the appointment to someone else. Your help and early notification of a cancellation will help us to reduce unnecessary delay for other patients wishing to see the doctor.

We operate a strict policy on patients who fail to attend appointments without good reason and after appropriate warning patients can be removed from our surgery.

Out of Hours

Extended Hours Appointments

Now available at the Hillingdon Extended Access Hub.

Eastcote Health Centre Hub
Abbotsbury Gardens,
Middlesex, HA5 1TG 
Weekdays: 6:30pm to 8:00pm
Saturdays: 12:00pm to 4:00pm
Sundays: 12:00pm to 4:00pm

Clover HUB at HESA Primary Care Centre 
52 Station Road,
Hayes, UB3 4DD
Weekdays: 6:30pm to 8:00pm 
Saturdays: 4:00pm to 8:00pm
Sundays: 8:00am to 12:00pm

Uxbridge Health Centre Hub
George Street,
Weekdays: 6:30pm to 8:00pm 
Saturdays: 8:00am to 12:00pm
Sunday: 4:00pm to 8:00pm

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services


Use NHS 111 if:

  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online


The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be offered.

This impartial observer will be a trained member of staff who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation then your examination may be re-scheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.